Complaints Officer UCFin :: BUCURESTI
UniCredit Tiriac Bank S.A.:  [15-Nov-2010] Salariu: [n/a]

CERINTE:

 Legal background of minimum 2 years; experience with Regulatory bodies (ANPC mainly) is a plus
 Internal/External partners oriented: ability to establish good relationships with internal and external partners
 Teamwork skills: ability to work within a team; ability to establish ethic relations with the working and company team; sociability;
 Achievement orientation: result oriented person; ability to prioritize tasks
 Communication abilities: good listener and communicator; presentation skills
 Customer Focus
 Analysis and Decision Making
 Territorial Mobility
 Business Excellence
 Self Development

RESPONSABILITATI:

 Deal efficiently with enquiries from the customers, Regulatory bodies and Board members and ensuring that deadlines for responses are met, dealt with effectively and high quality standards are maintained;
 Assist the General Services & Quality Monitoring Manager in providing information for objective and impartial reports which may include recommendations for remedial action and policy changes
 Provide monthly or on request analysis of complaints to impacted departments (e.g. Legal, Operations, Underwriting, Quality Monitoring), propose and monitor KPI’s related to customer complaints
 Propose training programmers for employees and modifications to the relevant policies and procedures based on complaints analysis findings;
 Effectively gather and facilitate the accessing of information from within the company to ensure the provision of a comprehensive and clear response to complaints and enquiries
 Work collaboratively with employees across the organization (e.g. Legal Department, Operations Department, Underwriting Department, Sales Departments and Quality Monitoring Department) to ensure the delivery of strategic objectives as required

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