TEAM LEADER :: BUCURESTI
TechTeam Global SRL:  [15-Nov-2010] Salariu: [n/a]

Responsabilitati:

• Ensuring internal communication within the team, holding team meetings, keeping team up-to-date with the project details;
• Ensuring planning, schedules, breaks, code of conduct etc are respected by team members;
• Evaluating and developing team members through remote and side by side call quality monitoring;
• Performing one on ones with technical support staff;
• Supporting the team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure, network or systems;
• Taking care of new starters, introducing them to the team, their tasks and role;
• Acting as a single point of contact for client issues;
• Ensuring procedures are followed in accordance with TechTeam quality standards and work instructions;
• Ensuring organization on the floor in order to get the right person in the right place at the right time;
• Identify and implement process improvement initiatives in conjunction with manager and team;
• Standing in for supervisor within agreed scope of delegated authority on specific subjects.

Cerinte:

•Proficiency English language;
• Minimum 1 years in a people management role;
• Previous experience in a similar function with a call center environment is highly desirable;
• Excellent oral and written communication skills;
• Good knowledge of the MS Office package;
• Previous reporting skills experience;
• Adaptability in a fast-paced multinational environment;
• Travel industry experience will be appreciated
· Availability to work night shifts

Oferta:
• Tailored training courses - initial and ongoing;
• Attractive work environment within a dynamic team;
• Interesting wage conditions based on personal achievements;
• Career advancement opportunities within a multinational corporation.
 

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