IT HELPDESK TECHNICIAN (GERMAN) :: BUCURESTI
TechTeam Global SRL:  [04-Nov-2010] Salariu: [n/a]

TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company’s primary services include service desk, technical support, desk-side support, security administration, infrastructure management, and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages.

JOIN OUR TEAM TODAY!

TechTeam Global has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
We support customers in a broad variety of markets, from automotive, to hospitality, to pharmaceutical research, in every corner of the world. We offer a wide range of positions, from administrative support, to service desk analysts, to high-level technical support. And our extensive career support and training programs drive our strong track record of promoting our own people to more challenging and enriching jobs.

Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if TechTeam is the right fit for you.

Visit us today at http://www.techteam.com/careers

Descrierea postului:

The Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

Main responsibilities:

Providing support for IT queries on MS Office package and specific corporate software;
Windows troubleshooting;
Networking and server monitoring.

Cerinte:

Fluency in German and English languages;
Familiarity with PC components in regards to functions and performances;
Knowledge of Win2000 and WinXP;
Good command of MS Office package;
Knowledge of networking is a plus;
Strong analytical, technical, problem solving and organizational skills;
Process and procedure oriented;
Strong written and oral communication skills;
Team player, self motivated, organized, detail oriented and able to handle changing priorities;
Able to communicate problems/issues to customers in a non-technical manner;
Availability for weekend and night shifts.

Oferta:

Tailored training courses - initial and ongoing;
Attractive work environment within a dynamic team;
Motivating salary package based on personal achievements;
Career advancement opportunities within a multinational corporation.

Trimite oferta catre un prieten Adresa de email pe care va fi trimisa oferta: Numele tau: Cod: