Purpose of Role: Adapt reporting scheme or contribute to process or OLA improvement plans to fit future needs or changing scope as included in the overall SLA between MCO’s and IBNF.
Main Activities: • Define and own continuous improvement plans / projects to improve existing processes or support (organizational) chain. • Launch corrective measures and high level improvements projects resulting from the problem management process. • Continuously adapt or update reporting scheme found under performance management to truly reflect changing measures and objectives • Work with SSPO teams to ensure that SSPO is aware and respects SLA and well perform by the processes and KPI agreed to reach objectives. • Pro active involvement in all SSPO improvement initiatives • Ensure problems with the performance of supplied services are identified to service management and escalated via the problem management process. • Insure proper guidance to SSPO and other TMC’s or 3rd party suppliers on assuring data quality input. • Provide support and backup to SSPO SLM & Performance Management operations.
Essential to the job: • Experience in a similar role. • Qualified ISO 9001:2000 / ITIL / 6 sigma project management • Proven negotiation skills • Excellent communication skills • Have a keen eye for detail and accuracy • Have a pragmatic approach to balance conflicting business priorities • Advanced English (speak, write, read), French will be a plus. • Ability to work alone and as part of an integrated team. • The jobholder shall be fluent in the use of spreadsheets and reporting tools.
Desirable: • Experience of Root Cause Analysis techniques • Experience within mobile communications. • Experience in project management. • Experience of web based reporting. • Experience in statistics techniques. Behaviours • Communication Skills • Concern for Accuracy • Relationship Building • Influence and Persuasion • Organisational Awareness • Results Orientation
For more detailed information about the open positions, please visit the Jobs section on www.brainspotting.ro. If none of our currently open jobs suits you, you can also e-mail your CV and Application Letter to: apply@brainspotting.ro. *The information you submit will be strictly confidential. We will not forward any private information to any of our clients without having your approval
Tip loc de munca: Permanent
Companie Descriere: BRAINSPOTTING is a Human Resources Consulting company specialized in the Recruitment of professionals in the area of Information Technology and Communications (IT&C).
Companie Website: www.brainspotting.ro
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26-Jun-2011