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FO RAN Support (French or/and Dutch speaker) :: BUCURESTI
Intelligent Solutions Services:  [24-Mar-2009] Salariu: [n/a]

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Job title:      FO RAN Support (French or/and Dutch speaker)
Company:     Ericsson Telecommunications Romania
Division:     GSDC
Department:     FO (Front Office, 1st line support)
Job Description
General:     

- The FO RAN (Radio Access Network) Support Engineer, being in 1st line support is in direct contact with customers representatives, chasing the Trouble Tickets until they are solved.

- This position is seen by Ericsson to be a starting point to grow in the organization (FO engineer, BO Engineer or Application Development).
Responsabilities:     

- working with the application for trouble tickets management;

- issuing and solving trouble tickets;

- managing delayed Trouble Tickets, according to SLA (Service Level Agreement) and escalation to emergency shift;

- dispatching the field O&M teams (mainly in Western European countries);

- phone discussions with local authorities regarding the GSM/UMTS BTS sites;

- work in an international environment, with customers and suppliers.
Requirements:     

Technical

- Minimum 3-6 months experience with a Trouble Tickets management application (i.e. Remedy);

- Technical affinity;

- Willing to develop technical skills in mobile networks industry

Education

- Students or technical University graduates

Others

- Fluent French and/or Dutch (spoken and written)

- English knowledge

- computer skills (as a user in Windows)

- Working in shifts of 8 or 12 hours

- If needed, prepared for working abroad (mainly European countries) up to 3 months per year
Nice to have requirements
    

- Mobile networks knowledge;

- Any experience with telecom operators (internships, etc).

Tip loc de munca: Permanent

Companie Descriere:
Intelligent Solutions Services este o firma de recrutare exclusiv in domeniul IT si Telecomunicatii

Companie Website: [n/a]

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