 
Descrierea postului: General: FO = Front Office (1st line support) - Responsible for the effective restore of service during an emergency situation; - There is a need of a Incident Manager (Recovery Leader) into every emergency case (part of FO department); - The Incident Manager remains involved in the handling of the case until it is resolved; - The Incident Manager is responsible for the solving of TT (Trouble Tickets) process. Responsibilities/ Activities - Produces documentation and solves defined problems; - Log and solve standard problems at a control centre, - Interacts with other technicians, customer technical staff and other groups within Service Delivery organization; - work in an international environment, with customers and suppliers. Cerinte: Requirements Technical - broad knowledge within telecom and datacom Education - University graduated Others - Fluent English (spoken and written) - Working in shifts of 8 or 12 hours - If needed, prepared for working abroad (mainly European countries) up to 6 - 9 months per year; - work independently, keep own competence and skills up to date. Nice to have requirements - Previous experience with managing Trouble Tickets process, in telecom or data com. Oferta (bonusuri, beneficii): - the opportunity to work for the largest mobile networks infrastructure equipment supplier; - excellent benefits package; - keeping yourself updated with the latest IT & Telecom technologies; - participate in regular trainings and obtaining valuable diplomas. Tip loc de munca: Permanent Companie Descriere: Agentie de recrutare exclusiv in domeniul IT & C. Companie Website: www.intelsol.ro Ca sa aplici la acest loc de munca, te rog apasa butonul Aplica Anuntul a fost vizualizat de 518 candidati.
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26-Jun-2011