Team Leader with German :: BUCURESTI
HUMANGEST GROUP:  [11-Feb-2009] Salariu: [n/a]

CERINTE:

• 2+ yrs of experience in team handling for projects in BPO/Call Center/Shared Services industry.
• People Management – Coaching and Mentoring skills
• Project Management skills with skills on time and budget control,
• Communication and presentation skills, fluent in German and English
• Change Management skills,
• Analytical skills with attention to details
• Excellent PC skills (MS Products specifically)
• Relevant industry experience for the position applied, eg: IT, F&A, Procurement, SCM, Call Center, etc.

RESPONSABILITATI:

- Leading teams of Process Associates and Sr. Process Associates to ensure best in class shared service support to our global clientele in any one of the domains: IT/F&A/Customer Service/Procurement/Insurance.
- Keeping the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics.

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